SAVE extra 10 - 30% off when you buy 2+ sale items! More Details
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SAVE extra 10 - 30% off when you buy 2+ sale items! More Details

Shipping & Delivery

FREE SHIPPING & PROMOTION

CCSHOP.COM offers free shipping on orders over HK$1,000 (or US$130). 

Receive free standard shipping on CCSHOP.COM with purchases of HK$1000 (US$130) or more in the same order. Sale items of  60% or more discount do not qualify towards the minimum purchase requirement. Other restrictions may apply.

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Free Shipping On All Hong Kong Orders + HK$100 Cash Coupon

For a limited time, enjoy free shipping on all Hong Kong orders! Plus, receive HK$100 Cash Coupon for your next purchase*!
No minimum purchase required. Promotion is valid until August 15, 2017.

Once your order has been shipped, we will send you the promotion code of the HK $100 cash coupon via email.

The HK$100 Cash coupon is applicable on Fall/Winter 2017 items only and it's valid until September 15, 2017.
Cash coupon can be used with CC Club Member discount offers but cannot combine with other promotions and offers.

Offer is only applicable on CCSHOP.COM orders only. No adjustments on previous purchases. 
Other restrictions may apply.

FW17 Early Bird Special Offer:

All Brands (except Karen Millen)
For a limited time, use promo code: Q378 to enjoy 5% off on all Fall/Winter 2017 items

Please enter promo code at check out.

Offer is non-transferable and not valid for cash or cash equivalent.
No adjustments on previous purchases. Offer subject to change without notice.
Other restrictions may apply.


Final Sale Special Offer:


Nine West / Cosmoparis / Minelli / André / eq:iq 

Buy 2 Sale Items get extra 20% off

Karen Millen

Buy 3 Sale Items get extra 20% off

the address by EQ:IQ 

Buy 2 Sale Items get extra 20% off
Buy 4 Sale Items get extra 30% off


No promo code needed. Discount applied automatically at check out.  
Offer is non-transferable and not valid for cash or cash equivalent. No adjustments on previous purchases. Offer subject to change without notice. Other restrictions may apply. 
All sales are final. No returns or exchange.

Shipping Destinations

CCSHOP.COM currently ships to Hong Kong, Macau, China, Singapore, Malaysia, Thailand and Taiwan. For other destinations, please contact our customer service for assistance.

Please note that due to distribution limitations, we are unable to ship Karen Millen products to Singapore and Malaysia.

SHIPPING METHODS

Orders are shipped via S.F. Express or Hong Kong SpeedPost, depending on the shipping address.

Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. CCSHOP.com will not be liable for delays caused by custom clearance and events outside of our control (customs clearance procedures, long holidays, extreme weather…), but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any items you have paid for but not received.

TRACKING ORDER DELIVERY STATUS 

Once your order is shipped, you will receive a Shipment Confirmation email acknowledging your order has been shipped. The shipment tracking number can be found in the confirmation email and also your personal account page. Please follow the links below to our shipping partners’ website to check on the delivery status.

 SF Express SpeedPost

 
 

DELIVERY TIMES & RATES

Here is the list of delivery times and rates for different area zones and by different couriers. Please note that remote or outlying areas may take longer.

Delivery ZoneSF ExpressHong Kong Speed PostShipping Rate
 
Hong Kong 1 - 2 business days  - HK$50
 
Macau 1 – 3 business days 2 - 3 business days HK$80
 
China 2 - 4 business days 3 - 10 business days HK$120
 
Singapore, Malaysia, Thailand, Taiwan - 4 - 9 business days HK$200/ US $26

 

We aim to dispatch all orders within 1-3 business days. Delivery times are estimates and are to be used as a guide only and commence from the date of dispatch.

Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination country, please refer to your local government website.

 

TAXES/DUTIES

Product prices displayed on CCSHOP.COM do not include taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please contact your local customs office for customs policies and current charges before you purchase.




 
IMPORTANT INFORMATION
  • Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes or payment authorization.
  • Product prices displayed on CCSHOP.COM are exclusive of taxes and duties for some destinations. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please contact your local customs office for customs policies and current charges before you purchase.
  • Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is evidence of delivery and fulfillment by CCSHOP.COM.
  • If orders are returned to us for reasons such as incorrect addresses, PO Boxes, hotel addresses, failed delivery attempts, refusal to pay tax, refusal to provide ID copy, failure to comply with customs policies or recipient’s refusal of the parcels, we can re-ship orders that are returned to us. However, customers will be charged for additional shipping fees incurred.

Should you have any enquiry regarding shipping and delivery, please feel free to contact our customer service by email at cs@ccshop.com or by phone at +852-2480-2808.

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