Shipping & Delivery
CCSHOP.COM currently ships to Hong Kong, Macau, China, Singapore, Malaysia, Thailand and Taiwan. For other destinations, please contact our customer service for assistance.
Please note that due to distribution limitations, we are unable to ship Karen Millen products to Singapore and Malaysia.
Orders are shipped via S.F. Express or Hong Kong SpeedPost, depending on the shipping address.
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. CCSHOP.com will not be liable for delays caused by custom clearance and events outside of our control (customs clearance procedures, long holidays, extreme weather…), but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any items you have paid for but not received.
TRACKING ORDER DELIVERY STATUS
Once your order is shipped, you will receive a Shipment Confirmation email acknowledging your order has been shipped. The shipment tracking number can be found in the confirmation email and also your personal account page. Please follow the links below to our shipping partners’ website to check on the delivery status.
DELIVERY TIMES & RATES
Here is the list of delivery times and rates for different area zones and by different couriers. Please note that remote or outlying areas may take longer.
|Delivery Zone||SF Express||Hong Kong Speed Post||Shipping Rate|
|Hong Kong||1 - 2 business days||-||HK$50|
|Macau||1 – 3 business days||2 - 3 business days||HK$80|
|China||2 - 4 business days||3 - 10 business days||HK$120|
|Singapore, Malaysia, Thailand, Taiwan||-||4 - 9 business days||HK$200/ US $26|
We aim to dispatch all orders within 1-3 business days. Delivery times are estimates and are to be used as a guide only and commence from the date of dispatch.
Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination country, please refer to your local government website.
FREE SHIPPING & PROMOTION
CCSHOP.COM offers free shipping on orders over HK$1,000 (or US$130).
Receive free standard shipping on CCSHOP.COM with purchases of HK$1000 (US$130) or more in the same order. Sale items of 60% or more discount do not qualify towards the minimum purchase requirement. Other restrictions may apply.
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Product prices displayed on CCSHOP.COM do not include taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please contact your local customs office for customs policies and current charges before you purchase.
- Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes or payment authorization.
- Product prices displayed on CCSHOP.COM are exclusive of taxes and duties for some destinations. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please contact your local customs office for customs policies and current charges before you purchase.
- Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is evidence of delivery and fulfillment by CCSHOP.COM.
- If orders are returned to us for reasons such as incorrect addresses, PO Boxes, hotel addresses, failed delivery attempts, refusal to pay tax, refusal to provide ID copy, failure to comply with customs policies or recipient’s refusal of the parcels, we can re-ship orders that are returned to us. However, customers will be charged for additional shipping fees incurred.
Should you have any enquiry regarding shipping and delivery, please feel free to contact our customer service by email at firstname.lastname@example.org or by phone at +852-2480-2888.