FREE SHIPPING on orders over HK$1000 (US$130) More Details
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FREE SHIPPING on orders over HK$1000 (US$130) More Details

FAQ

Do I have to set up an account to shop?

You can shop and purchase without creating an account at CCSHOP.COM. However, we would suggest you register with us to enjoy the following benefits.

  • Earn and accumulate loyalty points to become a VIP and receive exciting rewards
  • Proceed through checkout faster when making a purchase
  • Check the status of orders
  • View previous orders
  • Make changes to your account information and change your password
  • Save alternative addresses (for shipping to multiple family members and friends)
  • Check on My Wish List
  • Receive notification emails when your favorite merchandise is stocked
  • Apply for returns or exchange easily

Can I sign up for your newsletter?

Of course you can. Simply sign up for our newsletter at the bottom of every page. You will be the first to know about our latest arrivals and exciting shopping deals!


How can I pay?

We accept Paypal, Alipay and major international credit cards including Visa, MasterCard, American Express, Discover and UnionPay.
For more information about payment at CCSHOP.COM, please click here.


Why do certain items not ship to my country?

Due to the distribution contract we have with certain brands, we're not able to ship their items to selected countries.If the item you're interested in is not available for shipping to your country, it will say on the product page above the product details. If you add an item to your tote that cannot be shipped to your address, you will not be able to complete your order at the checkout stage. We’ll notify you at the checkout of any items that cannot be shipped to the address you’ve selected.

To complete your order, you'll need to remove specified items from your tote or change your delivery country. For similar styles, check out our NEW ARRIVALS section for the best must-have items.


What currencies can I use?

At CCSHOP.COM, you may choose either Hong Kong dollars or US dollars to be displayed on our pages depending on the destination country selected in the top left hand corner of every screen. However, orders will be charged in Hong Kong dollars only at a fixed exchange rate of (USD$1=HKD$7.7.)

The final price of your order is subject to exchange rates applied by your credit card issuer. Please check with your credit card company for related issues.

Are prices at CCSHOP.COM the same as physical stores?

The original prices of products you find at CCSHOP.COM are the same as those in our physical stores located in Hong Kong. However, we run online promotions from time to time such that you may enjoy attractive prices for a specific period of time.


How do I use promotion codes to enjoy a discount?

When there is a promotion at CCSHOP.COM, we will provide a promotion code. Add your favorite products that fulfill our promotion conditions and simply apply the promotion code in the " REVIEW YOUR TOTE" section of your tote bag, to enjoy corresponding discounts on selected items.

Please refer to the How to Shop section for more instructions.


Can I cancel or amend my order?

We regret that you cannot cancel or amend your order in your account. However, if you wish to make an amendment to your order, please contact our customer service team by email at cs@ccshop.com or by phone at +852-2480-2888 for assistance.


Any care instructions?

CCSHOP.COM is dedicated to offering quality selections for our valued customers. To help preserve your item(s) at their best condition, please refer to our Care and Cleaning tips section.

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